FREQUENTLY ASKED QUESTIONS

  1. How do I place an order?
    You can easily place an order by following the steps below:
  2. Browse our website and select the items you like.
  3. Select the size and color, then click “Add to Cart”.
  4. Once you have completed your shopping, click the shopping cart icon in the upper right corner of the page to view your shopping cart.
  5. Click “Checkout” to complete your order by filling in your delivery information and payment method.

You will receive a confirmation email and the order will be processed and shipped as soon as possible.

  1. How do I track my order?
    Once your order is shipped, we will send you a tracking number via email.
  2. How much is your shipping cost?
    Shipping costs depend on your order amount and shipping address. We offer different shipping options, including standard and expedited shipping. Please refer to our Shipping Policy page for more details.
  3. Can I return an item?
    Yes, we accept returns for unused, undamaged items with original packaging and tags. Returns must be made within 30 days of receipt of the item. For more information on the return process, please review our Refund Policy.
  4. How do I request a refund?
    To request a refund, please contact our Customer Service team with your order number and reason for return. We will process your refund to the original form of payment once we have received and inspected your return. Refunds usually take 7-10 business days to process.
  5. How do I choose the right size?
    Each product page has a detailed size guide to help you choose the best size for you. If you have any questions about sizing, please contact Customer Service and we will be happy to advise you.
  6. Do you ship internationally?
    Currently, we ship primarily to customers within the United States, but we can also arrange international shipping. Please note that international shipping may incur additional charges and take longer to ship. For more information, please review our Shipping Policy.
  7. Do you offer gift wrapping?
    Yes, we do. During checkout, you will have the option to add gift wrapping and write a custom greeting card for your order.
  8. Can I modify or cancel my order?
    If you need to modify or cancel your order, please contact our Customer Service team as soon as possible. We will do our best to process it for you, but if the order has been shipped, changes or cancellations may not be possible.