REFUND AND RETURNS POLICY

We want your shopping experience at Nebula Works LLC to be a pleasant one. If you are not completely satisfied with your purchase, we will do our best to help you. Below is a detailed description of our refund policy.

  1. Return Requirements
    To be eligible for a refund, your item must meet the following conditions:
    ● The item must be returned within 30 days of receipt.
    ● The item must be unused and in the same condition as when you received it.
    ● The item must have its original tags and packaging intact.
    Please note that certain types of items are not returnable, such as underwear, swimsuits and other intimate apparel, and custom-made items, unless there is a quality issue.
  2. Return Process
    To return an item, please follow the steps below:
  3. Contact our customer service team with your order number and reason for return. You can contact us at:
    Email: ASHTON@ashtonstore.com
    Phone: +1 4782701636
  4. Upon receiving your return request, our customer service team will provide you with the return address and detailed instructions.
  5. Send the item back to our return address. Please make sure you provide a valid tracking number to confirm the return status.
    Note: Return postage is borne by the buyer unless the item is defective or shipped incorrectly.
  6. Refund Processing
    Once we receive and inspect your return, we will send you a confirmation email to inform you of the result of the return processing. If your return is approved, the refund will be processed according to the original payment method and will usually be credited within 7-10 business days.
  7. Non-returnable items
    The following items are not eligible for return or refund policies unless there is a quality problem:
    ● Underwear (such as underwear, swimwear)
    ● Customized or personalized items
    ● Discounted items or special promotion items
  8. Exchange Policy
    If the item you received is damaged or defective, we can provide you with a free exchange service. In this case, please contact our customer service team within 7 days and provide photos to prove the condition of the problem item.
  9. Delayed or missing refunds
    If you have not received your refund, please check your bank account first. If there is still no progress, please contact your credit card company, as the refund may take some time to process.
  10. Special Circumstances
    If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team. We will do our best to serve you and ensure that your shopping experience is pleasant and worry-free.